FAQs

Frequently Asked Questions

How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest).

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

Are Payments Secure?

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.

How do I return an item?

If you are not  satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at support@kikinassshop.com for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS. 

Send your return tracking number or a picture of a return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

How much is the shipping cost ?

Generally speaking, the total shipping cost will depend on the following factors: 

The shipment method you choose (we offer USPS First Class Package: $4.99)

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

Do you accept returns?

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

Is all of your merchandise new?

Yes, all of our merchandise is new and not worn.

How secure is my personal information?

Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

Can I place a COD order?

No, we do not accept COD orders. All orders must be paid for at the time of purchase.

Do your shipping speeds include processing time?

No, our listed speeds do not include the time it takes to process your order, normally it takes 2-3 days to process and 4-8 days to deliver, in total it would be 7-12 days for delivery period.