Returns & Refunds

RETURNS & REFUNDS

We understand that things happen, so if you aren’t satisfied with your items, we accept an order for return or exchange within 30 days from the date of receiving the order if your items meet the following criteria: 

  1. Items cannot be worn and must be in new and unused condition.
  2. Items must not be washed
  3. Items must have all original tags attached and intact.

Note – “Items must not be worn” policy applies also to underwear and all active and training shorts due to their interior liners. 

Additional Returns and Exchanges Details: 

Please note, that you may use our shipping service without any fee by sending us an email to notice about your case. Shipping service for items that are being exchanged or returned are offered at no charge. We will send you a FREE RETURN LABEL so that you can stitch it on the package and bring the package to the nearest USPS office. Please enter the right address so that we can be well received. (RETURN ADDRESS: 7610 Hazard Center Dr, San Diego, CA 92108, United States)

Please note, in the event you have more than one order to process at the same time as any single return, your returns must be package separately in their original order with their appropriately assigned return label.

RETURN INSTRUCTIONS

After reading carefully all of our return restrictions, now you are sure your item(s) is able to return, please follow these steps:

  • Send us an email noticing your return request and your merchandise conditions including images would be better.
  • We will send you back a FREE RETURN LABEL which will help you send us back purchase without any return shipping fee. That’s reason why we require you to notify us first for this special treat.
  • Well packed your item(s) then go to the nearest USPS office to send it back to us and make sure to fill in the correct address to return your products (RETURN ADDRESS: 7610 Hazard Center Dr, San Diego, CA 92108, United States).
  • Please wait for our confirmation when we received your package, we’ll issue for a refund or exchange right after we receive and inspect your order.

REFUND PROCEDURE

Combining your shipping time, inspection time, and your bank’s credit processing or your Paypal account processing time it could take 7-21 business days to have your refund issued and for your account to be accredited.

Please contact us (support@kikinassshop.com) anytime you need help or need to be well informed about other instructions that you may not understand.

ADDITIONAL EXPENSES – NONE

There is no addition expenses for your return process to be done. We offer FREE RETURN LABEL for return shipping fee at no cost as well as there has no restocking fee or any other charges.

Questions? Email our support team, support@kikinassshop.com — we’re here to help.